Effective Date: 24 March 2026

1. Refund Eligibility

Refunds will be processed only if:

• The return request is approved
• The product is received and inspected by our team

2. Refund Process

• Once approved, refunds will be processed within 5–7 business days
• The amount will be credited to your original payment method

3. Non-Refundable Cases

Refunds will not be issued for:

• Late return requests
• Used or damaged (by customer) products
• Minor handmade variations

4. Replacement Option

Instead of a refund, you may choose a replacement product (subject to availability).

5. Contact Us

For any return or refund queries:

• Email: info@biankraft.com